Shipping Policy

At Lumeryn, we’re committed to making your shopping experience simple, reliable, and stress-free. We work hard to process and deliver every order as quickly as possible.

Please review the information below regarding order processing, delivery times, tracking, and other important shipping details.

Order Processing

Orders are typically processed within 1–3 business days after they are placed.

Orders are not processed or dispatched on weekends or public holidays. During high-demand periods, promotional events, or holidays, processing may occasionally take a little longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping & Delivery Times

Our estimated shipping time is typically 4–6 business days after your order has been processed and dispatched.

Please keep in mind that delivery times are estimates and may occasionally vary due to circumstances outside our control, including courier delays, customs processing, weather conditions, public holidays, or unusually high shipping volumes.

We always do our best to get your Lumeryn order to you as quickly as possible.

Shipping Insurance

Optional shipping protection may be available during checkout for an additional fee.

When shipping protection is purchased, eligible orders may be covered against loss, damage, or certain delivery issues while in transit, subject to the applicable protection terms.

For orders without shipping protection, responsibility for packages that are lost, stolen, or damaged after confirmed handover or delivery may be limited, except where otherwise required by applicable consumer law.

Tracking Your Order

Once your order has been shipped, a tracking number will be sent to the email address provided during checkout.

Please allow some time for tracking information to become available after your order has been dispatched, as courier systems may take time to update.

If you have not received your tracking information or need assistance locating your order, please contact our customer support team.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please double-check your:

• Full name

• Street address

• Apartment or unit number, if applicable

• City and postal/ZIP code

• Contact information

If you notice an error after placing your order, please contact us as soon as possible.

We will do our best to update your information before the order is shipped. However, once an order has been dispatched, we may not be able to change the delivery address.

Flexora cannot guarantee successful delivery when incorrect or incomplete shipping information has been provided by the customer.

Shipping Delays

Although most orders arrive within the estimated delivery timeframe, occasional delays can occur.

Possible causes may include:

• Courier or carrier disruptions

• Customs clearance

• Severe weather

• Public holidays

• High seasonal shipping volumes

• Local delivery disruptions

If your order is taking longer than expected, please check your tracking information for the latest available update or contact our support team for assistance.

Lost, Stolen, or Damaged Packages

If your package arrives damaged or you believe it may have been lost during transit, please contact us as soon as possible with your order number and relevant information.

For damaged items, we may ask you to provide photographs of the package and product so we can investigate the issue.

If tracking shows your package as delivered but you cannot locate it, we recommend checking:

• Around your delivery location

• With household members

• With neighbours

• With your building reception or mailroom

• With the local delivery carrier

If you purchased shipping protection, please contact us promptly so we can assist you with the applicable claims process.

Customs, Duties & Taxes

International orders may occasionally be subject to customs duties, import taxes, or other fees depending on the destination country's regulations.

Any applicable customs charges or import fees are generally the responsibility of the customer unless otherwise stated during checkout.

Lumeryn is not responsible for delays caused by customs inspections or clearance procedures.

Split Shipments

Depending on product availability and warehouse location, some orders containing multiple items may be shipped separately.

If your order is divided into multiple shipments, you may receive more than one tracking number.

There is no need to worry if one part of your order arrives before another.

Need Help?

If you have any questions regarding your order, delivery, or tracking information, our customer support team will be happy to assist you.

Email: support@lumeryn.store

We appreciate your trust in Lumeryn and thank you for shopping with us.